Tuesday 26 February 2013
Company : Ericsson
Website : www.ericsson.com
Eligibility : Bachelor of Engineering / MCA
Experience : Freshers
Location : Chennai Ericsson
Job Role: Support Engineer
Job Summary : The Support Engineer is responsible for handling problems that have been reported by customers or other Ericsson support organizations.
Responsibilities and Tasks:
-Customer Issue handling
-Handling of proactive support
-Software Update Management (SUM) handling
-Knowledge Management Tool (KCS) Coaching
-Remote Service Gateway (RSG) Coaching
Qualifications:
-Core Competences
-Database & Unix
– Working experience
-Negotiation & Argumentation skills
-Administrative skills
-Planning & Organizing skills
-Problem solving & strategic thinking -Presentation & communication skill -Software support
-Network level competence
Minimum Qualification and Experience Requirements:
Bachelor of Engineering / MCA
Preferred Qualification and Experience Requirements:
-Customer issue handling
-Handling of proactive support (optional)
-Software Update Management handling (optional)
-KCS Coaching (optional) -RSG Coaching (optional)
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