Tuesday 26 February 2013


Company : Ericsson 

 

 Website : www.ericsson.com 

 

Eligibility : Bachelor of Engineering / MCA 

 

Experience : Freshers 

 

Location : Chennai Ericsson 

 

Job Role: Support Engineer 

Job Summary : The Support Engineer is responsible for handling problems that have been reported by customers or other Ericsson support organizations.

 

 Responsibilities and Tasks: 

-Customer Issue handling 

-Handling of proactive support

 -Software Update Management (SUM) handling 

-Knowledge Management Tool (KCS) Coaching 

-Remote Service Gateway (RSG) Coaching 

 

Qualifications: 

-Core Competences 

-Database & Unix 

– Working experience

 -Negotiation & Argumentation skills

 -Administrative skills 

-Planning & Organizing skills 

-Problem solving & strategic thinking -Presentation & communication skill -Software support 

-Network level competence 

 

Minimum Qualification and Experience Requirements:

 Bachelor of Engineering / MCA 

 

Preferred Qualification and Experience Requirements:

 -Customer issue handling 

-Handling of proactive support (optional) 

-Software Update Management handling (optional)

 -KCS Coaching (optional) -RSG Coaching (optional)

 

 CLICK HERE TO MORE DETAILS & APPLY

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